Terms & Conditions

Last updated: July 2026Welcome to MapleKids. These Terms & Conditions explain the rules that apply when you use our website, place an order, or purchase a personalized MapleKids product. By using our services or completing an order, you agree to these Terms.

1. Personalized Products

MapleKids creates personalized children’s stories based on information provided by the customer. This may include a child’s name, age, photograph, interests, family details, language, culture, story preferences, and other customization instructions.Because each product is created for a specific customer, production may begin shortly after an order is submitted. Customers are responsible for reviewing all names, photographs, spelling, language choices, and personalization details before placing an order.

2. Order Changes and Cancellations

You may contact MapleKids to request a change or cancellation before production begins. If work has not started, we may cancel the order and provide a full refund.Once production has started, changes to names, photographs, language, story details, page count, design, or other personalization information may require an additional fee. We will inform you of any additional charge before completing the requested change.

3. Refunds and Revisions

We want customers to feel satisfied with their MapleKids experience. If there is a problem with your order, please contact us within seven calendar days of delivery.A problem may include:

• A damaged, corrupted, or inaccessible file
• Missing, duplicated, or incorrectly arranged pages
• A spelling or personalization error made by MapleKids
• A significant difference from the confirmed order details
• A serious visual, language, or production issue

After reviewing the request, MapleKids may provide a corrected version, a replacement, an appropriate revision, a partial refund, or a full refund. The solution will depend on the nature of the issue and the amount of work already completed.If you are simply unhappy with the final personalized product, contact us within seven calendar days and explain your concern. We will review the request fairly and in good faith. Where reasonably possible, we may first offer one appropriate revision.If the concern cannot reasonably be resolved, MapleKids may approve a partial or full refund based on the circumstances. A change of mind or personal preference does not automatically guarantee a refund after a personalized product has been completed.Approved refunds will be returned to the original payment method, generally within 10 business days after approval. Processing times controlled by banks or payment providers may vary.Nothing in this policy limits any consumer right that cannot legally be excluded or waived.

4. Customer-Provided Information

MapleKids is not responsible for errors caused by incorrect, incomplete, unclear, or unauthorized information submitted by the customer.This may include:

• Incorrect names, ages, pronouns, or spelling
• Low-quality or unclear photographs
• Incomplete customization instructions
• Incorrect language or cultural information
• Content submitted without proper authorization

MapleKids may offer corrections to customer-provided errors for an additional fee.

5. Photographs and Personal Information

Customers retain ownership of the photographs, names, written instructions, and original materials they submit.By submitting these materials, you give MapleKids permission to use and process them only as reasonably necessary to create and deliver your order, complete requested revisions, provide customer support, prevent misuse, maintain required business records, and comply with legal obligations.MapleKids will not publicly display or use a child’s photograph, likeness, story, or personal details for advertising or promotional purposes without separate permission.By submitting information or photographs relating to a child, you confirm that you are the child’s parent, legal guardian, or otherwise legally authorized to provide and use those materials. Our collection and handling of personal information are also governed by our Privacy Policy.

6. Intellectual Property

MapleKids branding, website content, story frameworks, templates, written content, illustrations, graphics, designs, page layouts, and other original materials are owned by or licensed to MapleKids.Purchasing a personalized product does not transfer ownership of MapleKids intellectual property. Customers receive a limited, personal, non-exclusive, and non-transferable licence to download, view, and print the completed product for personal and family use.Without written permission, customers may not:

• Resell or commercially distribute MapleKids products
• Publish complete books for public or commercial use
• Copy or modify MapleKids content to create competing products
• Remove copyright or ownership notices
• Transfer or sublicense the product to another business

7. Acceptable Use

You agree not to use the MapleKids website, services, or products for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.You must not submit content that:

• Violates applicable law
• Infringes another person’s copyright, privacy, or other rights
• Contains hateful, threatening, exploitative, or seriously inappropriate material
• Includes photographs or personal information without proper permission
• Contains harmful code or attempts to interfere with our website
• Is intended for unauthorized resale or commercial exploitation

MapleKids may refuse, suspend, or cancel an order that violates these Terms.

8. Educational and Emotional Support Disclaimer

MapleKids stories are designed to support family reading, imagination, emotional awareness, positive routines, learning, curiosity, parent-child communication, and practical skill-building.MapleKids products are not medical, psychological, therapeutic, diagnostic, or professional treatment services. They are not intended to replace advice, assessment, diagnosis, treatment, or support from a qualified professional.MapleKids does not guarantee that a story will produce a specific behavioral, emotional, developmental, or educational result. Every child is different, and individual experiences may vary.

9. Languages and Cultural Personalization

MapleKids creates stories for families worldwide and may produce books in different languages and cultural contexts.We take reasonable care to create respectful, age-appropriate, and culturally relevant content. However, language and cultural interpretations may vary. Customers should review the language, family, cultural, and personalization information included with their order and promptly report any significant concern.

10. Service Availability

MapleKids may update, modify, suspend, or discontinue product options, languages, features, illustration styles, pricing, or services. Orders already accepted will generally be completed according to the details confirmed at the time of purchase, subject to circumstances outside our reasonable control.

11. Limitation of Liability

To the fullest extent permitted by law, MapleKids will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.To the fullest extent permitted by law, MapleKids’ total liability relating to a specific order will not exceed the amount paid by the customer for that order.These limitations do not apply to rights or responsibilities that cannot legally be excluded or limited.

12. Changes to These Terms

MapleKids may update these Terms to reflect changes to our services, operations, policies, or legal obligations. Updated Terms will be posted on our website with a revised effective date. The Terms applying to an existing order will generally be the version accepted when the order was placed.

13. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada. Nothing in these Terms excludes or overrides any consumer right that cannot legally be waived.

14. Contact Us

For questions, complaints, order changes, revision requests, cancellations, or refund requests, please contact:MapleKids 628 Gatensbury Street Coquitlam, British Columbia V3J 5G5 CanadaEmail: info@maple-kids.ca Phone: +1 778-791-5284