Terms & Conditions

Welcome to Maple Kids. These Terms & Conditions govern your use of our website, digital platform, and personalized storybook services operated by Maple Kids Story Book Inc. By accessing our website, creating an account, placing an order, or purchasing a personalized Maple Kids product, you agree to these Terms.

1. Personalized Products

Maple Kids creates personalized children’s stories based on information provided by the customer. This information may include a child’s name, age, photograph, interests, family details, language, culture, story preferences, and other customization instructions.

Production of the final paid storybook begins after the customer confirms the order and successfully completes payment. Customers are responsible for reviewing all names, photographs, spelling, language choices, and personalization details before completing an order.

2. Account Eligibility

Maple Kids services are intended for adults who are at least 18 years old. The person creating an account or placing an order must be the child’s parent, legal guardian, or otherwise legally authorized to provide the information and materials submitted through the platform.

Children must not independently create accounts, place orders, or submit personal information through the Maple Kids platform.

3. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials and for activities completed through their accounts. Customers must promptly contact Maple Kids if they believe their account has been accessed or used without authorization.

4. Order Changes and Cancellations

You may contact Maple Kids to request a change or cancellation before production of the final paid storybook begins. If production has not started, we may cancel the order and issue a full refund.

Once production has started, changes to names, photographs, language, story details, page count, design, or other personalization information may require an additional fee. We will inform you of any applicable fee before completing the requested change.

5. Refunds and Revisions

If there is a problem with your order, please contact us within seven calendar days of delivery. Examples of qualifying problems may include:

• A damaged, corrupted, or inaccessible digital file
• Missing, duplicated, or incorrectly arranged pages
• A spelling or personalization error made by Maple Kids
• A significant difference from the confirmed order details
• A serious visual, language, or production issue

After reviewing the request, Maple Kids may provide a corrected version, replacement, appropriate revision, partial refund, or full refund. The solution will depend on the nature of the issue and the amount of work already completed.

A change of mind or personal preference does not automatically guarantee a refund after a personalized product has been completed. Where reasonably possible, Maple Kids may first offer an appropriate revision.

Approved refunds will be returned to the original payment method, generally within 10 business days after approval. Processing times controlled by banks or payment providers may vary.

Additional details are available in our Refunds and Changes Policy .

Nothing in these Terms limits any consumer right that cannot legally be excluded or waived.

6. Customer-Provided Information

Maple Kids is not responsible for errors caused by incorrect, incomplete, unclear, or unauthorized information submitted by the customer. This may include:

• Incorrect names, ages, pronouns, or spelling
• Low-quality, unsuitable, or unclear photographs
• Incomplete personalization instructions
• Incorrect language, family, or cultural information
• Content submitted without proper authorization

Maple Kids may offer corrections to customer-provided errors for an additional fee.

7. Photographs and Personal Information

Customers retain ownership of the photographs, names, written instructions, and original materials they submit.

By submitting these materials, you authorize Maple Kids to use and process them only as reasonably necessary to create and deliver your order, complete requested revisions, provide customer support, prevent misuse, maintain required business records, and comply with legal obligations.

Maple Kids will not publicly display or use a child’s photograph, likeness, story, or personal details for advertising or promotional purposes without separate permission.

By submitting information or photographs relating to a child, you confirm that you are the child’s parent, legal guardian, or otherwise legally authorized to provide and use those materials.

Our handling of personal information is also governed by our Privacy Policy .

8. Payment Processing

Payments may be processed through third-party payment service providers. Maple Kids does not directly store complete payment-card information. Payment processing may also be subject to the terms and privacy policies of the applicable payment provider.

Customers are responsible for providing accurate billing information and ensuring that their selected payment method is valid and authorized.

9. Intellectual Property

Maple Kids branding, website content, story frameworks, templates, written content, illustrations, graphics, designs, page layouts, software, and other original materials are owned by or licensed to Maple Kids Story Book Inc.

Purchasing a personalized product does not transfer ownership of Maple Kids intellectual property. Customers receive a limited, personal, non-exclusive, and non-transferable licence to download, view, and print the completed product for personal and family use.

Without written permission, customers may not:

• Resell or commercially distribute Maple Kids products
• Publish complete storybooks for public or commercial use
• Copy or modify Maple Kids content to create competing products
• Remove copyright, trademark, or ownership notices
• Transfer or sublicense the product to another business

10. Acceptable Use

You agree not to use the Maple Kids website, services, or products for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.

You must not submit content that:

• Violates applicable law
• Infringes another person’s copyright, privacy, or other rights
• Contains hateful, threatening, exploitative, or harmful material
• Includes photographs or personal information without authorization
• Contains harmful code or attempts to interfere with our platform
• Is intended for unauthorized resale or commercial exploitation

Maple Kids may refuse, suspend, or cancel an order or account that violates these Terms.

11. Educational and Emotional Support Disclaimer

Maple Kids stories are designed to support family reading, imagination, emotional awareness, positive routines, learning, curiosity, parent-child communication, and practical skill-building.

Maple Kids products are not medical, psychological, therapeutic, diagnostic, or professional treatment services. They are not intended to replace advice, assessment, diagnosis, treatment, or support from a qualified professional.

Maple Kids does not guarantee that a story will produce a specific behavioral, emotional, developmental, or educational result. Every child is different, and individual experiences may vary.

12. Languages and Cultural Personalization

Maple Kids creates stories for families worldwide and may provide storybooks in different languages and cultural contexts. We take reasonable care to create respectful, age-appropriate, and culturally relevant content.

Language and cultural interpretations may vary. Customers should review the language, family, cultural, and personalization information included with their order and promptly report any significant concern.

13. Service Availability

Maple Kids may update, modify, suspend, or discontinue product options, languages, features, illustration styles, pricing, or services.

Orders already accepted will generally be completed according to the details confirmed at the time of purchase, subject to circumstances outside our reasonable control.

Maple Kids does not guarantee that the website or platform will always be uninterrupted, error-free, or available without temporary maintenance or technical limitations.

14. Limitation of Liability

To the fullest extent permitted by law, Maple Kids Story Book Inc. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products.

To the fullest extent permitted by law, our total liability relating to a specific order will not exceed the amount paid by the customer for that order.

These limitations do not apply to rights or responsibilities that cannot legally be excluded or limited.

15. Suspension and Termination

Maple Kids may suspend or terminate access to an account or cancel an order where there is suspected fraud, misuse, unlawful conduct, unauthorized content, payment failure, security risk, or a material violation of these Terms.

16. Changes to These Terms

Maple Kids may update these Terms to reflect changes to our services, operations, policies, or legal obligations. Updated Terms will be posted on our website with a revised effective date.

The Terms applying to an existing order will generally be the version accepted when the order was placed.

17. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.

Nothing in these Terms excludes or overrides any consumer right that cannot legally be waived.

18. Contact Us