Refunds, Revisions, and Order Changes
Because MapleKids products are created specifically for each customer, personalized orders generally cannot be cancelled or refunded once production has begun, except as stated below or as required by applicable law.
1. Before Production Begins
Customers may request a cancellation or change before production begins. If no work has started, MapleKids may issue a full refund. Any non-refundable payment-processing fees may be deducted where permitted by law.
2. Changes After Production Begins
Once production has begun, changes to names, photographs, story details, language, page count, design preferences, or other customer-provided information may be subject to an additional fee. MapleKids will disclose any additional charge before completing the requested change.
3. Errors or Technical Problems
If the delivered product contains a technical defect, a MapleKids production error, missing pages, corrupted files, or material differences from the confirmed order information, the customer must contact MapleKids within seven (7) calendar days of delivery.
After reviewing the request, MapleKids will, as appropriate:
(a) correct the product at no additional charge;
(b) provide a replacement;
(c) issue a partial refund; or
(d) issue a full refund.
4. Customer Dissatisfaction
If a customer is not reasonably satisfied with the personalized product, they may contact MapleKids within seven (7) calendar days of delivery and explain the concern.
MapleKids will review the request fairly and in good faith. Where reasonably possible, MapleKids may first offer one appropriate revision. If the concern cannot reasonably be resolved, MapleKids may approve a partial or full refund based on the circumstances, the work completed, and the nature of the concern.
A change of mind alone does not automatically guarantee a refund after a personalized product has been completed.
5. Customer-Provided Errors
MapleKids is not responsible for errors resulting from incorrect, incomplete, low-quality, or unauthorized information, photographs, spelling, names, instructions, or other materials submitted by the customer. MapleKids may offer corrections for an additional fee.
6. Refund Processing
Approved refunds will be returned to the original payment method within ten (10) business days after approval. Additional processing time imposed by banks or payment providers is outside MapleKids’ control.
Nothing in this policy limits any non-waivable cancellation, refund, or consumer-protection rights available under applicable law.
Intellectual Property and Customer Content
All MapleKids branding, website content, software, story frameworks, templates, page layouts, written content, illustrations, graphics, designs, and other original materials are owned by or licensed to MapleKids, to the extent protected by applicable intellectual-property law.
The purchase of a personalized product does not transfer ownership of MapleKids’ intellectual property.
The customer receives a limited, non-exclusive, non-transferable licence to download, view, print, and use the completed personalized product for personal and non-commercial family use.
Customers may not copy, reproduce, resell, publish, publicly distribute, sublicense, modify for commercial use, or use MapleKids content to create competing products without prior written permission.
Customers retain ownership of photographs, names, text, and other materials they submit. By submitting these materials, the customer grants MapleKids a limited, non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, and process them only as reasonably necessary to create and deliver the order, provide customer support, prevent misuse, and comply with legal obligations.
MapleKids will not use a child’s photograph, likeness, story, or personal information for advertising, public display, or promotional purposes without separate express consent.
The customer confirms that they own or have permission to use all submitted materials and, where information or images relate to a child, that they are the child’s parent, legal guardian, or otherwise legally authorized to provide them.
Acceptable Use
Customers must not use MapleKids services for any unlawful, fraudulent, abusive, defamatory, discriminatory, exploitative, or harmful purpose.
Customers must not submit content that:
(a) infringes another person’s copyright, privacy, publicity, or other rights;
(b) contains unlawful, sexually explicit, seriously violent, hateful, threatening, or exploitative material;
(c) includes photographs or personal information submitted without proper consent;
(d) introduces malware, harmful code, or attempts to interfere with the website or services; or
(e) is intended for unauthorized resale or commercial exploitation.
MapleKids may refuse, suspend, or cancel an order that violates these Terms. Where reasonably possible, MapleKids will notify the customer and provide an appropriate refund for any uncompleted portion, unless the request was fraudulent, unlawful, or caused measurable costs.
Educational and Wellness Disclaimer
MapleKids provides personalized storytelling content intended to support family reading, learning, imagination, emotional awareness, positive routines, and parent-child discussion.
MapleKids products are not medical, psychological, therapeutic, diagnostic, educational, or professional treatment services. They are not intended to replace advice, assessment, diagnosis, treatment, or support from a qualified professional.
MapleKids does not guarantee that a story will produce a particular behavioral, emotional, developmental, or educational result. Results and experiences may differ between children.
Limitation of Liability
To the fullest extent permitted by applicable law, MapleKids will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of data, revenue, opportunity, or anticipated benefit, arising from the use of its website, services, or products.
To the fullest extent permitted by law, MapleKids’ total liability relating to a particular order will not exceed the total amount paid by the customer for that order.
These limitations do not apply to liability that cannot legally be excluded or limited, including any mandatory consumer-protection rights, or liability arising from fraud, wilful misconduct, or gross negligence where such exclusion is prohibited by law.
Changes to These Terms
MapleKids may update these Terms from time to time to reflect changes in its services, operations, or legal obligations.
Updated Terms will be posted on the website with a revised effective date. Material changes will generally apply to orders placed after the updated Terms take effect, unless an earlier application is required by law.
Continued use of the website after an update constitutes acceptance of the revised Terms for future use. The Terms applicable to an existing order will generally be the version accepted when that order was placed.
Governing Law and Consumer Rights
These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.
Any dispute will be submitted to the courts of British Columbia, unless mandatory consumer law gives the customer the right to bring a claim in another jurisdiction.
Nothing in these Terms excludes, restricts, or overrides any consumer right that cannot legally be waived.
Contact Information
Questions, complaints, revision requests, cancellation notices, and refund requests may be sent to:
MapleKids
628 Gatensbury Street
Coquitlam, British Columbia
V3J 5G5
Canada
Email: info@maple-kids.ca
Phone: +1 778-791-5284